Responsible Gaming

Responsible gaming at Shuffle on shufflerok.com means approaching casino games as entertainment only, never as a way to earn income or solve financial problems. Observe: gambling always involves risk; you can lose part or all of the funds you stake, including cryptoassets. Expand: by setting clear limits, understanding the risks of an offshore, crypto-only casino, and recognising early signs of harm, you can keep play under control. Reflect: if gambling stops being fun, you should stop and seek support. Shuffle, operated by Natural Nine B.V. (registration no. 160998, Scharlooweg 39, Willemstad, Curaçao, licensed under Antillephone N.V. 8048/JAZ), is committed to offering tools, information, and support so UK-based visitors who lawfully access the service can make informed, conscious choices about their play and can request additional protections whenever needed.

Risk Awareness

Observe: gambling, especially on fast and accessible online products, can lead to loss of control and addiction. This risk may be higher when using crypto, because purchases occur on external platforms and may feel disconnected from real-world spending. Expand: as Shuffle is part of an offshore, non-GamStop, Curaçao-licensed platform, you do not benefit from all UK Gambling Commission (UKGC) protections, which makes self-awareness even more important. Reflect: regularly checking your behaviour against warning signs can help you act early.

Common warning signs of problematic or addictive gambling include:

• Frequently increasing your stakes or deposits to chase excitement or losses.
• Thinking about shufflerok.com, your balance or your next bets when you should be focusing on work, study, or family.
• Gambling with money you cannot comfortably afford to lose, including rent, bills, loans, or credit card funds.
• Hiding your play, crypto purchases, or gambling-related debts from family or friends.
• Feeling irritated or anxious when you cannot log in or when your access to gambling funds is restricted (for example, by your bank).
• Using gambling to escape from problems, stress, low mood, or other emotional difficulties.
• Continuing to gamble immediately after losses in an attempt to "win it back".

Self-assessment can be a first step.

Quick Self-Assessment Checklist

Ask yourself the following questions and answer honestly with "yes" or "no":

• Do I often spend more time or crypto on shufflerok.com than I originally planned?
• Have I borrowed money, sold assets, or missed essential payments because of gambling?
• Do I feel the need to hide my gambling from the people closest to me?
• Have I tried to cut down or stop gambling but found it difficult or impossible?
• Do I feel restless, irritable, or low when I try not to gamble?
• Do I use gambling to escape from worries, anxiety, or depression?

Reflect: if you answered "yes" to several of these statements, your gambling may be causing harm. Consider using the limits and tools described below immediately and contacting a professional support organisation listed in the Support Resources section.

Limits & Tools

Observe: setting limits before you start playing is one of the most effective ways to keep gambling under control, especially in a crypto-only environment where the real-world value of tokens can fluctuate. Expand: at Shuffle on shufflerok.com you should use in-account tools, in combination with your own external budget planning, to define clear boundaries on deposits and time spent. Reflect: choose limits that are affordable and realistic, then respect them even if you feel tempted to change them after a win or a loss.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: log in to your profile on shufflerok.com and go to the "Account", "Wallet", or "Responsible Gaming" area in the main menu.
2. Open the limits section: select the "Deposit Limits" or similar subsection. There you can usually set separate limits for 24 hours, 7 days, and 30 days.
3. Enter your limits: for each period (daily, weekly, monthly), enter the maximum total amount of crypto you are prepared to deposit, taking into account its approximate GBP value. For example, decide in advance that you will not deposit more than the equivalent of £20 per day, £60 per week, or £150 per month.
4. Confirm and save: review your chosen limits carefully. Once confirmed, the system should block further deposits for that period when the limit is reached. Reducing limits should apply immediately, but any request to increase them may only take effect after a cooling-off period.

Regional compliance note: while Shuffle operates under a Curaçao licence rather than UKGC rules, it aims to mirror good practice by making limit tools easy to find and use. You remain responsible for making sure that any access from the UK complies with your local law and the platform's Terms published on shuffle.com/terms.

Time Limits and Session Management

Spending too much time online can contribute to unhealthy gambling patterns.

• Session timers: you can use on-site tools (such as a "session reminder") or your device's clock/alarm to limit the length of each gambling session. Choose a maximum duration, for example 30 - 60 minutes, and set an alert before you start playing.
• Daily time budgets: decide how many hours per day or week you are comfortable spending on gambling, including time spent buying or transferring crypto, and stick to that limit. Treat this as part of your overall leisure time, not as an exception.
• Break prompts: if the platform shows messages after long sessions, acknowledge them and take a real break away from the screen. Do not ignore reminders to rest or reconsider your play.

Short "Time-Out" Breaks (24 - 72 Hours)

1. Navigate to Time-Out: when logged in, open the "Responsible Gaming" or "Self-Exclusion / Time-Out" section of your account.
2. Choose the break period: select a short-term break period, typically 24 hours, 48 hours, or 72 hours. During this time you should not be able to deposit or place bets.
3. Confirm your request: read the information about what a time-out means and confirm. Log out once the time-out is activated and avoid attempting to access the site until it expires.
4. Reflect during your break: use the pause to review your gambling objectively and, if needed, consider longer-term limits or self-exclusion as described in the next section.

Self-Exclusion

Observe: if limits and short breaks are not enough to keep your gambling under control, you may need to block access to your account for an extended period. Expand: Shuffle on shufflerok.com, operated by Natural Nine B.V. under a Curaçao licence (Antillephone N.V. 8048/JAZ), provides an internal self-exclusion tool, but is not registered with the UK's GamStop scheme and is not regulated by the UK Gambling Commission. Reflect: you should consider using both the site's own exclusion options and external tools (such as GamStop for UK-licensed sites and device-level blocking software) to achieve the level of protection you need.

How to Request Self-Exclusion

1. Open the Self-Exclusion section: log in to your account on shufflerok.com and go to "Responsible Gaming" or "Self-Exclusion" in your profile or security settings.
2. Choose the duration: available internal options may range from a minimum of 6 months to longer or even lifetime exclusion. Select a period that reflects the severity of your difficulties; longer periods provide greater protection.
3. Confirm your decision: read the description of consequences carefully. You may be asked to tick boxes confirming that you understand that the decision is binding for the selected period and cannot be reversed early.
4. Contact support if needed: if you cannot access the tool, use on-site support or the contact options indicated in the Help section to ask for self-exclusion, clearly mentioning "Responsible Gaming / Self-Exclusion".

Consequences of Self-Exclusion

• Account access: once self-exclusion is in place, you will not be able to log in, deposit, or place bets on shufflerok.com using the excluded account during the chosen period. Creating new accounts in order to bypass exclusion is a serious breach of the Terms and undermines your own protection.
• Existing balances and withdrawals: handling of remaining balances is governed by the Terms and Conditions available at shuffle.com/terms and applicable Curaçao regulations. In general, you may be able to request withdrawal of any eligible real-money balance or crypto funds, subject to AML/KYC checks and any pending investigations. Winnings accrued in breach of self-exclusion rules may be voided under the Terms.
• Marketing communications: we will take reasonable steps to stop direct marketing to self-excluded accounts, in line with Curaçao licensing standards and internal policies.
• After the exclusion period: when the minimum period ends, your account will not normally reopen automatically. A further request and cooling-off period may apply before access is restored, or the exclusion may remain in place if you or the operator consider that continued blocking is safer.

External self-exclusion schemes: UK residents can also register with GamStop, which blocks online gambling with operators licensed by the UKGC. Shufflerok.com is an offshore, non-GamStop casino; registering with GamStop will not directly block access to this site but will protect you from UK-licensed operators. In Spain, the RGIAJ self-exclusion registry offers a similar service for locally licensed sites. Combining internal self-exclusion, national schemes, and technical blocking tools provides stronger protection.

Support Resources

Observe: people affected by gambling-related harms often benefit from both professional support and peer-based assistance. Expand: as an offshore, Curaçao-licensed platform, Shuffle encourages UK-based players to use local and international organisations that specialise in problem gambling, in addition to the tools we provide. Reflect: reaching out for help is a positive and responsible step, not a sign of failure.

Local Support in the UK

• National Gambling Helpline (GamCare): call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Confidential advice and emotional support are available in English; interpreters may be arranged where needed.
• GamCare Online Services: visit gamcare.org.uk for live chat, forums, self-help resources, and treatment options, including for people affected by someone else's gambling.
• NHS Services: in emergencies involving immediate risk of harm, call 999. For non-emergency medical advice, contact your GP or call 111 in England, Scotland, or Wales to discuss concerns related to mental health and gambling.

All these services operate confidentially and independently from shufflerok.com and Natural Nine B.V.

International Support Organisations

Self-Exclusion Schemes and Blocking Tools

• GamStop (UK): a free national self-exclusion system that blocks access to UKGC-licensed online gambling sites and apps for 6 months, 1 year, or 5 years. Note that shufflerok.com, as a Curaçao-licensed offshore casino, is not part of GamStop, but using GamStop is still strongly recommended for UK residents who experience harm.
• Spain - RGIAJ: the Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows individuals in Spain to exclude themselves from gambling with operators licensed there. This may be relevant if you reside in or relocate to Spain.
• Blocking apps (Gamban, BetBlocker and others): these applications can be installed on phones, tablets, and computers to block access to many online gambling sites and apps worldwide, including non-GamStop offshore platforms such as shufflerok.com.
• Bank-level tools: many UK banks allow you to block or limit card payments to gambling merchants. If your bank applies restrictions, do not attempt to bypass them; they are designed to protect you.

Family and Friends Support Resources

• GamAnon / Gamblers Anonymous family groups: offer peer support for relatives and friends of people with gambling problems via meetings and online resources.
• GamCare family services: provide counselling and advice for those affected by someone else's gambling, including partners and parents.
• Online forums and chats: reputable moderated forums (such as those hosted by GamCare or Gambling Therapy) allow you to share experiences and coping strategies anonymously.

All external organisations provide confidential support and are independent of Shuffle, shufflerok.com, and Natural Nine B.V. No information you share with them is provided to the casino.

Help for Family

Observe: gambling-related harm often affects partners, children, and other close relatives as much as the person who gambles. Expand: if someone you care about may have a problem with gambling on shufflerok.com or elsewhere, you may feel worried, angry, or unsure how to respond. Reflect: you can support them while still protecting your own wellbeing and finances.

How to Talk to Someone About Their Gambling

• Choose a calm moment when neither of you is stressed or in the middle of gambling. Avoid discussing the issue during or immediately after a major loss.
• Use "I" statements (for example, "I'm worried about how much time you spend gambling") rather than accusations. Focus on behaviours and impacts, not on moral judgment.
• Explain specific concerns, such as missed bills, secrecy around crypto wallets, or changes in mood.
• Encourage them to be honest about their gambling on shufflerok.com and other sites, and to consider using tools like limits or self-exclusion.

Engaging Them With Support

• Suggest they contact the National Gambling Helpline (0808 8020 133) or use GamCare's live chat for confidential advice.
• Offer to sit with them while they complete an online self-assessment or register for GamStop, blocking UK-licensed sites.
• Discuss installing blocking software (such as Gamban or BetBlocker) on shared devices to reduce temptation, while respecting legal and privacy considerations.

Next Steps for You as a Family Member

• Consider seeking your own support from family-focused groups (for example, GamAnon or family services offered by GamCare or Gambling Therapy forums and chats). Sharing experiences with others in similar situations can be very helpful.
• Protect your finances by separating bank accounts where possible, reviewing joint liabilities, and seeking independent financial advice if debts have accumulated.
• Talk to your GP or a registered psychotherapist or counsellor if the situation is affecting your mental health. They can help you manage stress, anxiety, or relationship difficulties linked to gambling.
• In situations of immediate risk (for example, threats of self-harm or harm to others), contact emergency services by calling 999 in the UK.

Operator's Commitment

Observe: Shuffle is part of the Shuffle brand operated by Natural Nine B.V., a Curaçao-registered company (no. 160998) licensed under Antillephone N.V. 8048/JAZ. As an offshore, non-UKGC casino, shufflerok.com is not subject to all UK regulatory rules but seeks to align with recognised responsible gambling standards. Expand: internal procedures combine behavioural monitoring with AML/KYC checks (as described in the AML/KYC policy at shuffle.com/aml) to detect potential risks and to intervene where appropriate. Reflect: these measures are designed to reduce harm, but they do not replace your own responsibility to gamble safely and within your means.

Internal Risk Checks and Behavioural Monitoring

• Behaviour analysis: the platform may review patterns such as very high or rapidly increasing deposits, extended continuous play, repeated cancelled withdrawals, or frequent attempts to change limits. These patterns can indicate elevated risk.
• Age and identity verification: as part of AML/KYC duties, the operator may request documents to verify identity, age (18+ only), and source of funds, especially for larger transactions or where suspicious activity is detected.
• Technical controls: systems are in place to enforce set limits, self-exclusions, and time-outs. Attempts to circumvent these tools (for example, through multiple accounts) may result in account closure and forfeiture of bonuses.

When Support May Contact You

• If internal monitoring identifies behaviour suggesting loss of control (such as rapid, repeated high-value losses), the support team may contact you via in-site messaging or e-mail to check on your wellbeing, remind you of available tools, or suggest limits or self-exclusion.
• If there are serious concerns about harm, the operator may temporarily restrict your account (for example, limiting deposits or placing a temporary block) while discussing appropriate steps with you.
• Where required by Curaçao regulatory standards or applicable AML/KYC laws, the operator may request additional information or impose restrictions irrespective of your consent, in order to comply with legal obligations and to protect both you and the platform.

Regulatory note: because shufflerok.com is licensed in Curaçao rather than the UK, your rights and protections differ from those you would have with a UKGC-licensed operator. Complaints and disputes are handled under the Terms available on shuffle.com/terms and through the Antillephone N.V. framework, not through UK statutory ADR schemes.

Updates

Observe: responsible gambling requirements, best practices, and internal policies evolve over time, particularly for emerging sectors such as crypto casinos. Expand: Shuffle aims to keep this page aligned with current Curaçao licensing standards, industry guidelines, and the specific risks faced by UK-based users who lawfully access shufflerok.com. Reflect: you should review this page regularly so that you remain aware of the latest tools and support options.

How You Will Be Informed About Changes

• On-site notifications: important updates to responsible gaming measures may be highlighted by banners or notices on shufflerok.com, particularly after you log in.
• E-mail communications: where appropriate and where you have provided consent to receive service messages, key changes may be communicated by e-mail. These messages are intended to inform you, not to promote gambling.
• Policy documents: related documents such as the Terms and Conditions (shuffle.com/terms), Privacy Policy (shuffle.com/privacy), and AML/KYC policy (shuffle.com/aml) may also be updated. When they are updated, the new versions will be published on the relevant pages, with the effective date indicated.

Last review date: this responsible gaming page was last materially updated on 20 January 2026, following a previous revision on 6 November 2025, to reflect current practices for shufflerok.com and the Shuffle brand.

Contact & Feedback

Observe: open communication between players and the operator is an important part of responsible gambling. Expand: if you have concerns about your own gambling, questions about the tools described on this page, or suggestions for improving player protection at Shuffle, you should contact the support team and clearly indicate that your message relates to responsible gaming. Reflect: your feedback helps the operator refine its procedures and better support all users.

How to Reach the Responsible Gaming Team

• Use the customer support channels provided on shufflerok.com (for example, live chat or the contact form in the Help/Support section) and state that your request concerns "Responsible Gaming" or "Self-Exclusion".
• Where an e-mail address for customer support is provided in the site's Help or Contact area, you may write to that address and clearly mark your message "For the attention of the Responsible Gaming team".
• If a telephone number for customer support is displayed on shufflerok.com, you may call and request to speak with, or have your query escalated to, staff trained in responsible gambling issues.

Feedback and Self-Control Requests

• If you wish to provide feedback on this responsible gaming page or on the tools offered by Shuffle, please include as much detail as possible so that the operator can review and, where appropriate, improve its procedures.
• If you want to request specific self-control measures (for example, lower deposit limits, a time-out, or permanent self-exclusion) and cannot apply them through your account settings, clearly describe the measures you are requesting when you contact support.
• Remember that, while the operator will take reasonable steps to implement your requests and comply with its Curaçao licensing obligations, you remain primarily responsible for managing your gambling and seeking external help when needed.

Nothing on this page constitutes legal, financial, or clinical advice. It is provided by the Shuffle responsible gaming team, under editorial oversight originally attributed to Hannah Cooper, to support safer use of the services offered via shufflerok.com by Natural Nine B.V.